Refund policy

Return & Refund Policy

1. Overview

Returns are handled under specific conditions related to damage, defects, or fulfillment errors.

Each product for the Beaver Fever is produced through controlled international print batches, with full lot-number traceability per unit.

2. Eligible Returns

We accept returns or replacements only in the following cases:

  • The product arrives damaged or defective
  • The product is incorrect (wrong item/version sent)
  • A production error is clearly verified (print defects, missing components)

Requests must be submitted within 14 days of delivery.

3. Non-Returnable Items

We do not accept returns for:

  • Buyer’s remorse or change of mind
  • Opened or used products (unless defective)
  • Minor aesthetic variation between batches (see Section 6)
  • Shipping delays caused by carriers or customs
  • Items purchased during promotions (unless damaged or incorrect)

4. Replacement Process

If your claim is approved:

  • We will replace the item or missing components at no cost
  • If replacement is not possible, a refund will be issued
  • You may be asked to provide:
    • Photos of the product and packaging
    • The lot number (printed on box or internal packaging)
    • Order confirmation details

5. Shipping Damage

If your order arrives damaged:

  • Contact us within 14 days
  • Include clear photos of packaging and contents
  • We will prioritize replacement of affected components or full unit if necessary

We may request retention of damaged items until the claim is resolved.

6. Production Variance Disclaimer

Due to multi-factory production (China, Germany, U.S.), minor differences may occur between batches, including:

  • Slight color variation
  • Minor print alignment shifts
  • Packaging texture or material differences

These are considered normal production variance and are not grounds for return.

7. Lost Packages

If a package is confirmed lost in transit:

  • We will reship or refund after carrier confirmation
  • Investigations may be required depending on destination country

8. Fraud & Abuse Protection

We reserve the right to refuse claims in cases of:

  • Repeated refund abuse
  • False damage claims
  • Chargeback misuse after successful delivery

9. Contact

All return requests must include:

  • Order number
  • Description of issue
  • Photos/videos if applicable
  • Lot number (if available)